Process Innovation: Reengineering Work through Information Technology

Keywords: book review, software, business, management, innovation, reengineering, information technology, technological innovations, organizational change, production engineering, reengineering.

Title: Process Innovation: Reengineering Work through Information Technology Author: Thomas H. Davenport Publisher: Harvard Business Date Published: October 1992 ISBN: 0875843662 LOCN: HC79.I55D37 1993 Dewey: 338/.064 20 Pages: 337

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CONTENTS

Chapter : The nature of process innovation

Chapter : Selecting processes for innovation

Chapter : Information technology as an enabler of process innovation

Chapter : Processes and information

Chapter : Organizational and human resource enablers of process change

Chapter : Creating a process vision

Chapter : Understanding and improving existing processes

Chapter : Designing and implementing the new process and organization

Chapter : Process innovation and the management of organizational change

Chapter : Implementing process innovation with information technology

Chapter : Product and service development and delivery processes

Chapter : Customer-facing processes

Chapter : Management processes

Chapter : Summary and conclusions

Appendix A: Companies involved in the research

Appendix B: The origins of process innovation

LIBRARY OF CONGRESS DATA

Author:        Davenport, Thomas H., 1954-
Title:         Process innovation : reengineering work through
                  information technology / Thomas H. Davenport.
Published:     Boston, Mass. : Harvard Business School Press,
                  c1993.
Description:   x, 337 p. : ill. ; 24 cm.
LC Call No.:   HC79.I55D37 1993
Dewey No.:     338/.064 20
ISBN:          0875843662 (acid-free paper) : $29.95
Notes:         Includes bibliographical references and index.
               The nature of process innovation -- Selecting
                  processes for innovation -- Information technology as an
                  enabler of process innovation -- Processes and information --
                  Organizational and human resource enablers of process change
                  -- Creating a process vision -- Understanding and improving
                  existing processes --Designing and implementing the new
                  process and organization -- Process innovation and the
                  management of organizational change -- Implementing process
                  innovation with information technology -- Product and service
                  development and delivery processes -- Customer-facing
                  processes -- Management processes -- Summary and conclusions
                  -- Appendix A: Companies involved in the research -- Appendix
                  B: The origins of process innovation.
Subjects:      Information technology.
               Technological innovations.
               Organizational change.
               Production engineering.
               Reengineering (Management)
Control No.:   92021959 //r95

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